As a way to deliver on value-based care, Crossover has teamed up with digital solutions company Tridiuum to track outcomes of services rendered to patients. We can have conversations with them and build that relationship.”Ĭrossover asserts that its whole services reduce total health care costs by 15%, with over 90% of its members reporting that they “love” the provider’s services. “For, an acupuncturist is an easier access point. “For some people, a health coach is an easier entry point,” Boroff said.
CROSSOVER HEALTH HOW TO
In our system, our primary care doctors know how to talk to folks about what mental health services are like.”Īfter screening for conditions such as anxiety and depression, patients are directed to various workers who will make up part of their care team as they progress to therapy.īoroff stated that the data generated from the screening process is effective in identifying the appropriate care personnel for patients to be connected with. “When you lose integration, you lose the ability to work with people who are maybe a little bit more ambivalent and have some hesitancy around mental health services. “One of the challenges with siloed mental health solutions is they can only treat the people who come to them,” he explained. Such connections, according to Boroff, also help to address issues surrounding the stigma that some may still have when it comes to them directly reaching out for behavioral health assistance. “Your primary care doctors can develop relationships with a therapist, ‘Hey, this therapist would actually be a great fit for you, let’s get you set up with them,” Boroff said. Those who are interested in starting a care journey with Crossover do so first by booking an appointment online, where patients can either self-refer for specific services or be given warm handoffs to various programs that Crossover operates. As part of its total care team, Crossover employs around 90 therapists and between 30-35 coaches.
Over 5,000 patients last year received behavioral health services from Crossover Health, and the company expects to see more this year. That hybrid approach will continue to be a core part of what we do.” How Crossover integrates mental health “That’s what people want and will continue to want moving forward. “The virtual team and our physical centers allow for people to kind of pick and choose how they want to access service,” he said. Going forward in 2022, the company is looking to grow its employer partnerships and coaching services, along with expanding its virtual offerings even further – which Boroff believes will be just important to Crossover’s overall care delivery as in-person services. But I do think that virtual is going to continue to play a big role for mental health in particular.” “I do have folks just really want to be back in the room with other human beings. “One of the nice things about mental health is it transitions pretty seamlessly to virtual,” Boroff said. “When the different care team members aren’t able to actively collaborate around care, it’s not a great care experience for the patient, and outcomes suffer,” Boroff said.īoroff stated that since the pandemic, between 80-85% of its mental health visits have come via telehealth, with the number figuring to grow even more. That figure has been attributed to primary care providers not having the proper resources and tools to address behavioral health concerns. It has been estimated that 55% of individuals during the onset of the pandemic went untreated for mental health concerns. What happens with our physical health impacts our mental health and vice versa.” “But mental health doesn’t occur in a vacuum. “With mental health, there’s so many solutions popping up these days trying to address a major need and concern,” Boroff said.
As hybrid care models have become increasingly utilized in a total health care approach, Boroff noted that Crossover’s own behavioral health services have continued to increase since the time of its founding.
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